(4.9 / 5)1996+ Ratings

BBQGuys Reviews

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Overall Rating

4.9
23 Reviews
  • 575%
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About BBQGuys

BBQGuys.com is an online retailer specializing in products for outdoor cooking and dining. They offer a wide range of products including BBQ grills, smokers, and outdoor kitchen equipment. Their grill selection includes gas grills, propane grills, natural gas grills, freestanding gas grills, built-in gas grills, portable gas grills, and more. They also offer a variety of smokers such as electric smokers, charcoal smokers, pellet smokers, wood smokers, propane smokers, and offset smokers. For outdoor kitchens, they provide built-in grills, side burners, outdoor kitchen cabinets, outdoor kitchen doors, outdoor kitchen drawers, sink stations, bar centers, outdoor refrigerators, outdoor ice makers, outdoor wine coolers, and outdoor kegerators. In addition to these, they also sell outdoor furniture, fire pits, patio heaters, outdoor TVs & audio, outdoor cushions, outdoor decor, outdoor fans & cooling, outdoor lighting, and BBQ accessories. They also offer professional grill assembly at your home for any freestanding grill under 200 lbs for a fee. They are known for their large online selection of premium grills, BBQ smokers, and backyard essentials..

BBQGuys Pros & Cons

Pros of BBQGuys.com:

  • Customer Service: Some customers have reported positive experiences with customer service, including helpful sales representatives and timely responses to issues.
  • Quality Products: High-quality products and services are mentioned by some customers, particularly those who have had positive experiences with their outdoor living components.
  • Quick Shipping: Shipping is often described as quick and well-packaged, which is a positive aspect for many customers.
  • Design and Installation Help: The company offers free design services and assistance with installation, which can be beneficial for customers.

Cons of BBQGuys.com:

  • Customer Complaints: There are numerous complaints about poor customer service, including long wait times and unhelpful responses from customer support.
  • Product Issues: Many customers have reported issues with defective products, such as broken components or electrical problems, which can lead to frustration.
  • Warranty Issues: There are complaints about the company's handling of warranty claims, with some customers feeling that the process is slow and unresponsive.
  • Return Policy: Some customers have reported difficulty with returns, particularly if the product is past the 30-day return window.

Overall, while some customers have positive experiences with BBQGuys.com, the company's reputation is marred by numerous complaints about customer service and product issues.

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BBQGuys Customer Reviews (23)

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Deborah Morrison
Deborah Morrison
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Online Recipes FTW

Love trying out new BBQ recipes from their site! They've got a variety of tasty dishes that have turned me into a grill master. Props to them for that!

Apr 4, 2023
Mia Laursen
Mia Laursen
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A+ Experience

Visited the Baton Rouge website and it was great. A wide range of grills and patio furniture on sale– it's like a BBQ paradise. I'm a fan!

Apr 4, 2023
Cynthia Holland
Cynthia Holland
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Trustworthy and Reliable

With their A+ BBB rating, I knew I was in good hands. They lived up to my expectations and delivered on their promises.

Apr 3, 2023
Bobby Berge
Bobby Berge
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Fire Pits and Cushions

They have great outdoor cushions and fire pits. My patio is now my favorite spot to chill with friends.

Apr 2, 2023
Esther Feldman
Esther Feldman
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Outdoor Kitchen Wizards

My new outdoor kitchen is the envy of my friends, thanks to the design services they provided. Can't wait to host more BBQs this summer!

Apr 1, 2023
Joe Sims
Joe Sims
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Smooth Sailing with Delivery

Got my grill delivered with no issues. It arrived on time, well-packaged, and assembly was a breeze. Thumbs up for great service!

Apr 1, 2023
Freddie Morrison
Freddie Morrison
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Brilliant Outdoor Kitchens

The design services they offer for outdoor kitchens are amazing! They helped me transform my backyard into a cozy oasis for family gatherings. Couldn't be happier!

Mar 29, 2023
Maya Farrell
Maya Farrell
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Ultimate BBQ paradise!

The sauce, the spice, the smoke, the slice - ultimate BBQ paradise!

Mar 28, 2023
Thomas Bradshaw
Thomas Bradshaw
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Grillin' Like a Pro

Thanks to these guys, I've leveled up my grilling game. I'm now the go-to guy for backyard BBQs in my neighborhood. Cheers!

Mar 27, 2023
Jerry Moreno
Jerry Moreno
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Deals and Promotions

Snagged a fantastic deal on my new Traeger grill! Keep an eye on their promos, they're worth it.

Mar 27, 2023

BBQGuys Customer’s Q&A

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BBQGuys Features and Benefits

Key features and benefits of bbqguys.com include:

  • Large Selection: Offers the largest online selection of premium grills, BBQ smokers, and backyard essentials.
  • Expertise: Connects customers with real people whose expertise is rooted in firsthand experiences with the products.
  • Pro Services: Provides exclusive Pro pricing, expedited design service, and direct contact with a Pro Account Manager.
  • Rewards Program: Offers a free rewards program where customers earn 1 point for every $1 spent.
  • Competitive Pricing: Generally offers equal or lower pricing on like-for-like items compared to other retailers.
  • After Sales Support: Known for better after-sales support and warranties.

BBQGuys Pricing

The pricing for built-in grills at bbqguys.com varies widely, ranging from under $1,000 to about $10,000. The "sweet spot" for most models is typically in the $1,500–$4,000 range before discounts and promotions.

About bbqguys.com Payment Method?

BBQGuys.com accepts various payment methods. They accept credit or debit cards such as Visa and Amex. They also accept Meta Pay and PayPal. In addition to these, BBQGuys.com offers financing options. You can pay over time with financing rates from 0% APR or 10-36% APR. For example, an $800 purchase might cost $72.21/mo. over 12 months at 15% APR. These payment options through Affirm are subject to an eligibility check and may not be available in all states. Please note that this information is subject to change and for the most accurate and up-to-date information, it's best to check the official BBQGuys.com website..

BBQGuys FAQs

FAQ

How To Open A BBQGuys Account?

To open an account on bbqguys.com, follow these steps:

  1. Visit the bbqguys.com website.
  2. Click on Create an Account.
  3. Enter your Email Address and Password (minimum of 6 characters).
  4. Confirm your password by entering it again in the Confirm Password field.
  5. Check the box to agree to BBQGuys’ Terms and Conditions, Privacy Policy, and the terms of BBQGuys’ Rewards Program.
  6. Click on Sign up Now to complete the registration process.

Remember, by creating an account, you also get to take part in the free Rewards program and other cool features. If you have any questions or need assistance, contact customerservice@bbqguys.com.

FAQ

BBQGuys Alternatives

Here are some alternatives to bbqguys.com:

  1. bbqgalore.com: Known for top brands and great prices. Offers a variety of grills.
  2. blackstoneproducts.com: Offers solid rolled steel products. Known for outdoor cooking without compromise.
  3. woodlanddirect.com: Provides a huge selection of fireplaces, fire pits, gas logs, grills, and more.
  4. kickassgrills.com: Offers a huge selection of gas grills, charcoal grills, grilling accessories, and food technology.

Please note that these alternatives were selected based on their similarity to bbqguys.com in terms of keyword traffic, audience targeting, and market overlap.

FAQ

How can I modify my order?

To make changes to your order, call BBQGuys at 1-866-602-9851. They recommend contacting them promptly as the processing of orders begins quickly after placement.
FAQ

What are the shipping options at BBQGuys?

Orders over $49 qualify for free shipping, while orders under $49 have a flat-rate shipping fee of $6.95.
FAQ

What is BBQGuys' return policy?

BBQGuys accepts returns within 30 days of delivery for unused, unassembled items in their original packaging. Some items are not eligible for return, such as used or installed items, clearance items, and custom-made or special-order products.
FAQ

How do I handle damaged items?

If you receive a damaged item, notify BBQGuys within five calendar days of delivery. It's important to open and inspect all items upon delivery, even if you're not installing them immediately.
FAQ

About bbqguys.com Popular Products and Services?

BBQGuys.com is a popular online retailer specializing in grills, smokers, and outdoor living products. They offer a wide range of products including gas grills, pellet grills, charcoal grills, electric grills, outdoor pizza ovens, outdoor kitchen equipment, and BBQ accessories. They also provide outdoor furniture such as dining sets, tables, chairs, and outdoor heating options like fire pits and patio heaters. In addition to these, they offer outdoor cooling solutions like outdoor fans and evaporative air coolers, as well as outdoor lighting and outdoor décor items. They also have a section for closeout deals where customers can find discounted products. BBQGuys.com is known for their wide selection and quality products, making them a go-to destination for all things BBQ and outdoor living.

FAQ

bbqguys.com Return Policy?

BBQGuys has a return policy where you must agree to all of their policy terms in order to proceed with a return. You are responsible for shipping charges to you and shipping charges back to BBQGuys.com. To request a return, you must read and agree with all of the policy statements. If you are having trouble with this process, you can speak to a customer service representative.

In terms of their shipping policy, most BBQGuys orders are sent for shipping the next day after the order is placed. Once shipped, BBQGuys orders typically take 3-5 business days to arrive. BBQGuys offers free shipping on all orders over $49 within the contiguous United States. Your freight shipment will arrive on a pallet(s), and your freight driver will leave all pallets at the curb at the end of your driveway. You’re responsible for moving your shipment up the driveway and into your home or backyard. Because shipments are brought no further than the curb, you’ll need help getting yours into the backyard. We recommend keeping 2 helpers on standby..

FAQ

What is the phone number of BBQGuys customer service?

The phone number for BBQGuys customer service is 1-877-743-2269 (Toll-Free) or 225-296-0043 (Local). You can also reach them via email at customerservice@bbqguys.com..

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